1. If you wish to cancel your order:
- you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances:
- in the event that the product has been used
- in the case of software, audio or visual products, where the packaging has been unsealed
- to any products that we have made or customised specifically for you
The provisions of this clause 4 do not affect your statutory rights.